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HIDDEN WORLD

Privacy Policy and Terms of Use

This policy governs the collection, processing, and use of personal data by users of the “Hidden World” project. The document is prepared in accordance with GDPR and applicable European legislation.

1. General Information

We respect every user’s right to privacy.
We process only the data voluntarily provided by the user when placing an order or interacting with the website.

1.1. Geographic Scope

This Privacy Policy and Terms of Use apply to all users regardless of their geographic location.
The rules regarding data processing, use of materials, limitation of liability, and other provisions apply both within the European Union and beyond its borders.

2. Data Collection and Processing

We may collect the following data:

  • name and surname (if provided);
  • email address;
  • data required for payment processing;
  • technical data (cookies, IP address, browser information) necessary for correct website operation.

We do not transfer personal data to third parties except in cases provided by law or required for payment processing (such as payment providers like Stripe).

3. Purposes of Data Processing

We use personal data exclusively for:

  • order processing;
  • delivering digital products;
  • technical user support;
  • ensuring the website’s functionality.

We do not use personal data for advertising, transfer to third parties, or behavioral analysis.

4. Digital Products and Refund Policy

Our books and other materials are digital products, and according to EU law, refunds do not apply once the user has accessed or downloaded the files.

By placing an order, the user confirms:

  • that they are purchasing a digital product;
  • that they waive their right to a refund after receiving the file.

This rule also applies to any future digital products, including additional books, audio files, videos, and other formats of content.

4.1. Paid Services and Consultations

Our project may offer paid services, including consultations, training materials, memberships, and other forms of digital access.

Conditions:

  • a service is considered provided once the consultation is delivered or access to materials is granted;
  • refunds for already provided services are not issued;
  • the user is solely responsible for interpreting and applying any received information.

All services are provided for informational and research purposes and do not replace professional advice in legal, medical, financial, or other fields.

4.2. Data Processing During Consultations

For consultations, we may request additional information needed for accurate service provision.

Such data may include:

  • date and time of birth (for astrological consultations);
  • questions or topics the user wants to address;
  • contact details required for communication.

We process this data exclusively for consultation purposes.
It is not transferred to third parties and is not used for marketing or behavioral analysis.

The user can request deletion of this data after the consultation.
We will delete the information within 30 days of receiving the request.

4.3. Copyright and Use of Materials

All materials published on the “Hidden World” website — including texts, articles, books, videos, audio, images, graphics, and other content — are protected by copyright.

Any publication on the website is considered an official publication of the authors and is protected by intellectual property laws.

Users are prohibited from:

  • copying, reproducing, or publishing materials without written permission from the authors;
  • distributing, transmitting, or reselling any site materials;
  • using the content for commercial purposes or creating derivative products without permission.

Only personal, non-commercial use of materials is permitted.
Any other use requires prior written approval from the authors.

5. Limitation of Liability

All materials — including texts, recordings, books, and research — are provided “as is.”
We are not liable for:

  • any losses, claims, or damages resulting from the use of our materials;
  • any interpretations or actions taken by the user based on the information provided.

The user accesses and applies all information at their own risk and assumes full responsibility for their decisions.

6. No Propaganda

Our project does not promote or support:

  • political movements;
  • religious organizations;
  • ideological or social groups.

We create research-based content and share personal experience.
All materials are for informational purposes only.

7. Transfer of Data to Third Parties

We do not sell, transfer, or exchange user data.
Exceptions apply only if:

  • required by law;
  • necessary for payment processing.

8. Cookies and Technical Data

We use a minimal set of cookies required for proper website functionality and payment processing.
The user may disable cookies in their browser, but this may affect site functionality.

9. User Rights (GDPR)

Every user has the right to:

  • request a copy of their data;
  • request deletion of their data;
  • request correction of their data;
  • object to data processing.

To exercise these rights, the user may contact us via the feedback form.

10. Contacts

For all questions about privacy and data processing, you can use the feedback form on the Contacts page.

11. Policy Changes

We reserve the right to update this document.
Changes take effect upon publication on the website.

Privacy Policy and Data Processing Terms

This policy describes the procedure for collecting, processing, and storing personal data of users of the “Hidden World” project. The document is prepared in accordance with the General Data Protection Regulation (GDPR), the Croatian Act on the Implementation of the GDPR, the Electronic Communications Act, and other applicable regulations of the European Union.

1. General Provisions

We respect every user’s right to privacy and data security.
We collect and process only the data necessary to fulfill an order, provide digital services, or ensure the website’s correct operation.

1.1. Geographic Scope

This policy applies to all users regardless of their country of residence.
The rules apply in Croatia, the European Union, and outside the EU whenever a user interacts with our website.

2. Types of Data We Collect

We may process the following categories of personal data:

  • first and last name (if provided),
  • email address,
  • data submitted during order placement,
  • technical data (IP address, cookies, browser information),
  • payment‑related data (processed through Stripe).

We do not collect sensitive categories of data unless the user voluntarily provides them for consultation services.

2.1. Payment Provider: Stripe

Payments are processed via Stripe.
Stripe acts as a data processor under GDPR.

Stripe’s Privacy Policy and GDPR compliance documentation are available on Stripe’s official website.

3. Purposes of Data Processing

We use personal data exclusively for:

  • processing and fulfilling orders,
  • sending digital products (books and materials),
  • providing consultations,
  • communicating with the user,
  • ensuring stable and secure website operation.

We do not use personal data for advertising, marketing, or behavioral analytics.

4. Legal Basis for Processing (GDPR)

We process personal data based on:

  • Performance of a contract (Art. 6(1)(b) GDPR) — to deliver a digital product or service,
  • User consent — when data is entered voluntarily,
  • Legitimate interest — for technical functionality, security, and fraud prevention.

5. Digital Products and Refund Policy

All products offered by the “Hidden World” project are digital content.

According to EU digital content directives and Croatian law:

  • refunds are not possible once the user has accessed or received a digital file;
  • by completing a purchase, the user confirms their understanding of these terms and agrees to waive the right to a refund after receiving the file.

5.1. Paid Services and Consultations

The project may offer consultations and additional services.

Conditions:

  • a service is considered delivered once the consultation takes place or materials are provided;
  • refunds for completed services are not available;
  • the user is solely responsible for interpreting any information received.

5.2. Additional Data for Consultations

Users may provide additional personal data, such as:

  • date and time of birth,
  • questions or topics requiring clarification,
  • preferred contact details.

This data is used solely for service delivery and may be deleted upon request within 30 days.

6. Copyright

All materials on the “Hidden World” website — texts, books, images, videos, and other content — are protected by copyright.

Users are prohibited from:

  • copying or distributing materials without permission,
  • publishing, transmitting, or reselling content,
  • using materials for commercial purposes.

Only personal, non‑commercial use is allowed.

7. Limitation of Liability

All materials are provided “as is.”

We are not responsible for:

  • interpretation of any information,
  • decisions made by the user,
  • technical errors, malfunctions, or delays.

Use of materials is at the user’s own risk.

8. Neutrality and Non‑Promotion

The project does not promote:

  • political groups,
  • religious organizations,
  • ideological movements.

All content is intended for informational and research purposes.

9. Data Transfer to Third Parties

Data may be transferred only:

  • if required by Croatian or EU law,
  • if needed to process a payment.

We do not sell or rent user data.

10. Cookies and Technical Data

We use a minimal set of cookies:

  • essential technical cookies,
  • Stripe cookies required for payment processing,
  • hosting and security cookies.

Users may disable cookies in their browser, but doing so may limit website functionality.

11. Data Retention Periods

We store:

  • user email — until a deletion request is made,
  • order data — for 2 years (under Croatian financial regulations),
  • technical logs — up to 30 days,
  • consultation‑related data — until deletion upon request.

12. User Rights (GDPR)

The user has the right to:

  • access their personal data,
  • request correction of data,
  • request deletion of data,
  • restrict processing,
  • withdraw consent,
  • file a complaint with a supervisory authority.

13. Contact

For all questions related to privacy and data processing, you can use the contact form on the /contacts page.

14. Data Controller

The Data Controller is the owner of the “Hidden World” project.

Controller details:

  • Name / Company: (insert your information)
  • Country: Croatia
  • Contact email: (insert your email)
  • Status: Data Controller

15. Policy Updates

We may update this document.
Updates take effect immediately upon publication on the website.